![]() If a person answers the call, an auto dialer can put the person on a brief hold until a live agent comes on the line. From there, the auto dialer sends the call to a live operator or a recorded message. Some auto dialers have built-in voice detection software, and they can tell whether a human picked up the call or whether the call went to a voice mailbox.Īn auto dialer uses predictive dialing to make calls while a sales or support agent finishes up a call. With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. The voice modem enables the computer to play an audio recording over a telephone line. It needs four things to work - a computer to run the software, a person to answer the phone, a voice modem, and an active telephone line. What Is an Auto Dialer?Īn auto dialer is a type of predictive dialer. They can even dial multiple numbers simultaneously. Predictive dialers are efficient tools for sales and support. Then it automatically dials another number and passes it through to a live agent. A predictive dialer can also detect when an outbound caller is available to take the next call. They calculate the average length of a call and the average number of phone numbers it will take before a receiving party answers. Computers and devices can learn on their own when algorithms go to work. An algorithm is simply a mathematical equation that uses data to give instructions to a device. ![]() #Aircall power dialer softwarePredictive dialers are pretty smart! Predictive dialer software uses algorithms to tell your phone which numbers to dial and when to dial them. ![]() With a predictive dialer, you don’t give those instructions to your phone by speaking or writing them down. That’s a simple explanation of how a predictive dialer works. Imagine that you could tell your phone that you’ll be off the current call within 3 minutes and ask it to dial another call with a different number for you in 2 ½ minutes, so you can immediately go from one call to the next.
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